Frequently Asked Questions

Browse our shop, add items to your cart, and proceed to checkout. Your order will be placed via WhatsApp, where you can confirm the details and complete payment.

We currently accept payments via UPI. After placing your order, you'll receive the UPI payment details via WhatsApp. More payment options will be added soon.

Yes, you can modify or cancel your order by contacting us via WhatsApp or email before it has been dispatched. Once shipped, the order cannot be cancelled - but you can initiate a return after delivery.

Yes! You'll receive an order confirmation via WhatsApp once your payment is verified. You'll also receive updates when your order is dispatched and out for delivery.

Check our detailed size guide for measurement charts across all product categories. If you're between sizes, we recommend sizing up for comfort.

Our garments are designed to follow standard Indian sizing. However, fit may vary slightly between styles. We recommend checking the size chart for each product and reaching out if you're unsure.

We offer custom stitching - just share your measurements via WhatsApp or email, and we'll create the garment in your perfect size. Custom orders may take additional time.

Yes! We offer full customization including custom sizing, design modifications, and made-to-measure stitching for all categories - sarees (blouses), dresses, kurtis, shrugs, indo-western, and western wear.

Custom and made-to-order items typically take 10–15 business days for preparation, plus shipping time. We'll share an estimated delivery date when you place your order.

Absolutely. Whether it's a colour change, sleeve modification, length adjustment, or embellishment - just let us know your preferences via WhatsApp and we'll discuss what's possible.

Custom-stitched items are non-returnable since they are made specifically for you. However, if there's a manufacturing defect or the item doesn't match the agreed specifications, we'll work with you to resolve it. See our return policy for details.

We currently ship across India. International shipping will be available soon!

Standard delivery takes 5–7 business days for ready-made items. Custom/made-to-order items take 10–15 business days (preparation + shipping). See our shipping page for full details.

Once your order is dispatched, we'll share a tracking link via WhatsApp. You can use it to check real-time delivery status.

Shipping charges are applicable and are calculated at checkout based on your order and location. We may offer free shipping promotions from time to time - follow us on Instagram to stay updated!

We accept returns within 7 days of delivery for ready-made items in unused, original condition with tags intact. Custom orders are non-returnable. See our full return policy.

Contact us via WhatsApp or email within 7 days of delivery with your order details and reason. We'll guide you through the process.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will be credited to your original UPI.

Yes, exchanges are available subject to stock. Contact us with your order details and the size/colour you'd like instead. We'll ship the replacement once we receive the original item.

We do our best to capture accurate colours, but slight variations may occur due to screen settings and lighting conditions. If you'd like more photos of a specific product, feel free to ask via WhatsApp.

Care instructions are included with each product. In general, we recommend dry cleaning for embroidered and silk garments. Cotton and blended fabrics can usually be hand-washed in cold water.

We are currently an online-only brand. You can shop our entire collection on this website and reach us via WhatsApp for a personalised shopping experience.

You can reach us via WhatsApp or email. Visit our contact page for details. We typically respond within a few hours during business hours.