Returns & Exchanges

Please read our return policy carefully before initiating a return.

Our Policy

We accept returns within 7 days of delivery for ready-made items only. The item must be unused, unwashed, unaltered, and in its original packaging with all tags intact. Please read the full process below — returns that do not follow these steps will not be accepted.

Eligible for Return

  • Ready-made items in original, unused condition
  • Items with manufacturing defects
  • Wrong item received
  • Damaged during shipping (must have unboxing video proof)

Not Eligible for Return

  • Custom-stitched or made-to-order items
  • Items that have been worn, washed, or altered
  • Items without original tags and packaging
  • Sale or discounted items (exchange only)
  • Returns without a valid unboxing video

⚠️ Mandatory Unboxing Video

Recording an unboxing video is MANDATORY for all orders. Without a valid unboxing video, return/refund requests will NOT be processed — no exceptions.

To protect both you and us, we require a complete unboxing video for every order you receive. This video serves as proof of the product's condition at the time of delivery.

📹 How to Record

  • Start recording before opening the package
  • Clearly show the sealed/intact packaging
  • Show the shipping label with your order details
  • Open the package on camera without cuts or pauses
  • Show the product from all angles once unboxed
  • If any damage or defect exists, zoom in clearly

❌ What Won't Be Accepted

  • Videos that start after the package is already opened
  • Edited, cut, or spliced videos
  • Photos only (video is mandatory)
  • Videos where the product or label is not clearly visible
  • Videos recorded days after delivery

Return Process — Step by Step

1

Contact Us Within 7 Days

Reach out via WhatsApp or email within 7 days of receiving your order. Share your order ID, the reason for return, and your unboxing video.

2

Wait for Our Approval

Our team will review your request and unboxing video. We will verify the reason and confirm whether the return is approved. Do NOT ship the item back until you receive our written approval. Unapproved returns sent without confirmation will not be accepted or refunded.

3

Ship the Item Back to Us

Once your return is approved, pack the item securely in its original packaging with all tags attached. Courier it via India Post Speed Post to the address we provide. Share the Speed Post tracking number with us on WhatsApp.

⚠️ Courier Charges: In case of a return, the customer must bear the courier/shipping charges for sending the item back. However, if the return is due to a product defect, wrong item, or damage during transit, we will fully cover the return shipping cost — you won't pay a single rupee.

4

We Receive & Inspect

Once we receive the package, our team will thoroughly inspect the item to verify it is unused, unwashed, unaltered, and in its original condition with all tags intact. If the item does not pass our inspection, the return will be rejected and shipped back to you at your cost.

5

Refund Processed

Only after the item passes inspection will the refund be initiated. Your refund will be sent directly to your UPI ID within 3–5 business days after successful verification. For exchanges, the replacement will be shipped after inspection.

Important Notes

📋 Return Checklist

  • ✅ Unboxing video recorded (mandatory)
  • ✅ Return request raised within 7 days of delivery
  • ✅ Approval received from our team before shipping
  • ✅ Item in original condition — unused, unwashed, tags intact
  • ✅ Item packed in original packaging
  • ✅ Shipped via India Post Speed Post with tracking number shared

🚫 Return Will Be Rejected If

  • No unboxing video is provided
  • Item is sent without our prior approval
  • Item is worn, washed, altered, or damaged by customer
  • Tags or original packaging are missing
  • Request is raised after 7 days of delivery
  • Item fails our quality inspection upon receipt

Exchanges

Want a different size or colour? We're happy to exchange — subject to stock availability. The same return process and conditions apply for exchanges.

Exchange Process: Follow the same steps as a return. Let us know what size/colour you'd like instead. After we receive and inspect the original item, the replacement will be shipped. Exchange shipping for the replacement is on us.

Refund Details

Scenario Refund Method Shipping Cost Timeline
Manufacturing defectFull refund to UPIWe bear return shipping3–5 business days after inspection
Wrong item receivedFull refund to UPI or free exchangeWe bear return shipping3–5 business days after inspection
Damaged in transitFull refund to UPI or free replacementWe bear return shipping3–5 business days after inspection
Change of mind / Size issueRefund to UPI minus return shippingCustomer bears return shipping3–5 business days after inspection
Custom Orders: Custom-stitched and made-to-order items are non-returnable and non-refundable. However, if there's a manufacturing defect or the item doesn't match agreed specifications, contact us with your unboxing video and we will resolve it.

Need Help with a Return?

Have your order ID, unboxing video, and reason for return ready. We're here to help.

Contact Us Track Your Order